The opportunity

Coordinates IT Technical Support and the operations of the local IT Support Desk to maintain technical support for business personnel and equipment. Provides leadership and technical assistance to facility personnel pertaining to E-mail, cell/phone system, basic computer needs, trouble-shooting issues, contact for local service providers and acting as the main IT contact at assigned facility. Provides technical assistance to other groups within the Gildan IT organization on project development, testing, and implementation.

The role

• ? Perform primary analysis for incidents and request sent to the Global Service-Desk
• ? Answer customer telephone calls for various levels of IT support, open incidents on their behalf
• ? Provide desktop support services and guidance to customers and team members
• ? Maintain global hardware and software inventories
• ? Gather all required information and provide first level support for incidents and requests
• ? Primary analysis and data gathering of information for Application incidents
• ? Manage and supervise IT related issues at assigned facility.
• ? Attend DC Management meetings to discuss projects and users’ IT related issues.
• ? Plan and manage additional readiness of IT equipment and services during high season (Holiday season)
• ? Act as the main contact for our Global IT department at assigned facility.
• ? Work closely with facility management team as well as the IT manager to assist in implementation of projects, procedures, policies, and goals
• ? Evaluate device connectivity, Internet and MPLS circuits and traffic. Work closely with our operation center and telecom group to troubleshoot and fix any issues related to RF, wireless, Internet and MPLS connectivity.
• ? Be the facility IT contact for vendors and service providers. Coordinate services, repairs, upgrades, or moves of our data and voice circuits as needed.
• ? Schedule and supervise the service maintenance of IT UPS, generator, and safety equipment.
• ? Provide support on RF uptime connectivity at assigned facility by providing configuration and troubleshooting for scan guns and truck mount RF devices.
• ? Provide technical support on Manhattan, JDE and E1 applications on issues related to users’ accounts, Label printers’ setup and operation. In addition to ADP clocks support and configuration.
• ? Administer cell phone accounts for users at the assigned facility.
• ? Performs other duties as assigned to meet business needs.

What you bring to the role

Knowledge & Expertise

• Associate Degree and 5-9 years of relevant experience

Attributes

• 2-3 years’ experience within a help desk environment preferred.
• Extensive knowledge of Account Management, File & Security permissions.
• Extensive knowledge of Mobile Device services and Management tools.
• Minimum two years working experience with Windows 10. Mac OS is a plus.
• Excellent knowledge of MS office suite and Office 365
• Must be comfortable with all facets of PC, laptop hardware, setup, and maintenance, including installation and configuration of hard drives, NICs, printers, and other PC accessories.
• Experience working with and troubleshooting the following software is a plus: SCCM. SEP, AD, Service Now, Client Access, MS Office, LAPS.
• Company sponsored A certification required within 6 months of employment.
• Strong communication skills, both written and verbal.
• Strong analytical and problem-solving skills, and person management skills, basic understanding of Warehouse Management Systems.
• Ability to analyze user calls and issues to effectively resolve issues.
• Ability to work and perform well under pressure, flexibility in adapting to change environment.
• Knowledge of Service-Now, incident management tool is an asset.
• Availability for uncommon working schedule (ex: Shift schedule).
• Occasional overnight and local travel to other locations may be required.

What's in it for you?

• Join one of the world's most sustainably managed companies.
• Interact and gain visibility to high level individuals to help take your career to new heights.
• Join a collaborative work culture centered around values of empowerment, entrepreneurial spirit, and responsibility.
• Benefit from mentorship and development opportunities.
• Take advantage and have access of our competitive benefits package.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Come as you are:

Join a company that recognizes the importance of diversity, equity, and inclusion to create a successful and collaborative work environment. As a an equal-opportunity employer, we value and embrace all the characteristics that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.